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MUSEUMS
and NON PROFITS
Non-Profit organizations
face the same issues as for-profit businesses – to satisfy visitors,
to increase revenues, and to control costs so that the organization
remains sustainable. Non-profits are faced with unique challenges including
limited financial and staff resources, limits resulting from their non-profit
status or ‘mission’ statement, and inability to change rapidly
to address changing demographics and expectations.
A holistic evaluation
of the visitor’s experience may increase visitor satisfaction,
traffic, and average contribution. Wheelwright Consultants transfers
revenue and satisfaction enhancing techniques from the for-profit to
the non-profit world in a timely, cost-effective manner. We can assist
with food service, retail, facilities, and staffing issues.
Design Services
- Wheelwright Consultants reviewed plans for a multi-story museum, which
while not a children’s museum was expecting many children and
mothers with children. Our evaluation suggested that the number and
placement of restroom facilities, while meeting code, would be inadequate
for the visitation level, a fact verified by discussion with potential
visitors.
- Wheelwright Consultants was asked to handle the design and installation
of a café as part of the museum’s renovation. The space
allocated had no running water, no ventilation, and insufficient electrical
capacity, but with allowances from the Health Department these issues
were overcome and the café was installed on time and under budget.
Food Service Operations
- Wheelwright Consultants can help determine what food service option
is best for you - self-operated or out-sourced. We assist with catering
programs, facility rental programs, and all aspects of food service
management.
Facilities Management
Your facility is a valuable and important asset. A well-managed facility
enhances guest satisfaction while saving operating costs. Wheelwright
Consultants provides housekeeping, maintenance, and energy management
consulting.
Quality Assurance
The quality of your
visitor’s “experience” plays an important role in
determining whether or not they return, send others, or become members.
Wheelwright Consultants offers various programs to enhance your visitor’s
experience.
Retail Support
Simple ideas can
make major impacts upon retail sales and we have helped several museums
by providing a ‘fresh look’ at their retail operations.
Training and Development
Wheelwright Consultants
provides a wide range of training programs including:
- ADA Compliance
- Employee Selection,
Hiring, and Supervision
- Sexual Harassment
Prevention
- Visitor Service
Training within the organization and for the community
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